Delete your account
Delete your connected game account in the app, or send a request to our support team. You do not need the app installed to contact us.
Last updated: 28 September 2026
Request deletion by email
Send an email to support@vimoora.io with the subject Block Challenge account deletion. Include your player name and, if available, your player ID. If you used Google sign-in, send from that email address where possible so we can help verify ownership.
Email an account-deletion request
This button opens your email app; you must send the message to submit the request. If no email app opens, copy support@vimoora.io into your preferred email service. Never send your Google password, recovery code or payment-card details.
Or delete in the app
- Open Block Challenge and sign in to the account you want to delete.
- Open Settings → Account & privacy.
- Tap Delete account, then confirm using Delete progress.
For a save that only exists on your device, the option is Delete device progress. You can also clear Block Challenge’s app storage in Android settings.
Before you confirm
You will lose access to that connected account’s saved progress, Pet collection and power inventory. Deleting the game account does not delete your Google account, automatically refund purchases, or remove all local copies from other devices. Uninstalling the app or signing out alone does not delete the cloud account.
What is deleted and what may be retained?
The in-app action removes the current player name, Google link, profile-photo records, recovery access and current notifications, and closes access to the saved account. Your request can also cover associated personal data.
Some historical game-result, purchase-verification, power/reward, security and audit records may remain linked to internal identifiers where needed for fraud prevention, duplicate-claim prevention, disputes or legal obligations. Restricted backup copies and records held independently by Google may also remain. These records do not all have the same automatic expiry.
See the account-deletion details and data-retention section for the full explanation. We can explain any applicable retention when handling a verified request.
What happens after an email request?
We may ask for information needed to confirm that you own the account. We handle verified requests without undue delay and within applicable legal time limits, and explain any information that must be retained. There is no need to know your player ID to ask for help.
For a photo-removal, correction, access or other privacy request, email support@vimoora.io and describe the information concerned.